Description

Key Responsibilities

Provide deskside support and partner with local teams to resolve workplace services issues.
Support device imaging and deployments using Microsoft Intune, Autopilot, Jamf, and SCCM.
Handle imaging, configuration, and testing of new hardware before rollout.
Work with the Accenture offshore L2 team on:
Testing and validating new device images.
Coordinating Intune/Autopilot/SCCM deployments.
Reviewing results and resolving issues before go-live.
Coordinate with the ATCI network team to receive new network gear and enable out-of-band connectivity for configuration.
Prepare laptops, desktops, peripherals, and network gear for shipment to other offices.
Provide escalation support, troubleshoot incidents, and assist with end-user issues.
Keep accurate records of imaging, deployments, and shipments.
Follow company IT policies, standards, and security practices.
 

Required Skills & Experience

3–5 years of deskside or end-user computing (EUC) support experience.
Strong hands-on experience with Intune, Autopilot, Jamf, and SCCM for imaging and deployment.
Solid understanding of Windows and macOS environments.
Skilled in troubleshooting, hardware replacement, and lifecycle management.
Basic networking knowledge, especially around device connectivity setup.
Ability to work with multiple teams (onsite deskside, offshore L2, network, logistics).
Strong communication and interpersonal skills, especially in an onsite environment.
Highly organized and able to juggle multiple priorities at once

Key Skills

Education

Any Gradute