Workday Prism Analytics Custom Organizations Base Data Sets Derived Datasets

SAP CRM Web UI configurations Transaction Launcher Customer Web UI

Customer Name Designation Email id Contact number

Conflict Resolution Customer Contact Dispute Resolution Fraud Detection Identifying Issues

Customer Service Relationships Problem Solving

Qualtrics Survey Design Analytics Tableau

Budgeting Customer Relationship Manageme... Gross Margin Analysis JD Edwards Negotiation

Analytical skills Customer Service skills Computer Savvy

Non-IT help desk Strong customer service experi... Excellent organizational and t...

customer service

CUSTOMER SERVICE

Oracle Support Microsoft Office applications

SFDC Creating data visualizations Data analysis Data cleaning

JavaScript/JavaScript Framewor... JSON C# Java RESTful services

Service Now ticketing system customer service