SLA agile SDLC Technical Production

IT Service Delivery ERP ROI

workday ProV Project managers

D365 Agile Service Delivery Manager HOTS C

Program/Delivery Manager Resource management

Budgeting Capacity Planning Key Performance Indicators Program Management

Snowflake Waterfall PMI PMP certified

PMP PRINCE2

Oracle Oracle Database Oracle APPS Infrastructure EBS 11i

IT infrastructure Service Delivery Manager networking security ITIL

EDR management skills communication skills Jira MS Office #365

SAP ECC MS Azure MS Power Platform EDI ABAP

ITIL framework

PMP Global delivery Global Operations Customer satisfaction Managed services

Agile SDLC ServiceNow implementation JIRA tool