Hardware/Software troubleshoot... customer service

Business Process IT Operations IT Service Management Implementation Experience Library Services

NOC Networking Word PowerPoint Excel

Microsoft Office

HTML SQL MS Office specifically Word Excel

MS Office Suite MS operations systems

Microsoft products operating system basic networking

Automation SA/390 support Applications Development Infrastructure IT Operations IT Production Support

IBM WebSphere Application Serv... Linux administration Oracle Application Server Policies and procedures IT operations

Communication Customer Experience Customer Satisfaction IT Escalation Launches

Python Visual Basic VBscript Office 365 Active Directory

Sales Product Management Operations IT Netcracker

network routing IT infrastructure operations incident management monitoring Troubleshooting

network routing IT infrastructure operations incident management monitoring Troubleshooting

New Relic data analysis IT requests standard operating procedure impact studies