Senior Business Analyst

Job description:

The Massachusetts Executive Office of Health and Human Services (EOHHS) is the largest secretariat in MA state government, comprised of 16 agencies with over 20,000 employees statewide. EOHHS services directly touch the lives of slightly more than 1 in 4 residents in the Commonwealth — some of our most vulnerable children, youth, adults, and elders. EOHHS provides access to medical and behavioral health care, substance misuse treatment, long-term services and support, and nutritional and financial benefits to low-income people. We connect elders, individuals with disabilities, and veterans with employment opportunities, housing, and supportive services. We steer troubled youth towards a more successful path and do everything possible to keep children in our child welfare system safe. We support individuals who are developmentally disabled, mentally ill, blind, deaf, or hard of hearing.

 Monday through Friday, 8:45 AM to 5:00 PM EST.  
Responsibilities:

• Evaluate business processes, anticipate requirements, decompose high-level information into details, abstract from low-level information to a general understanding, distinguish user requests from underlying actual needs, uncover areas for improvement, and develop and implement solutions.
• Document requirements specifications according to standard processes and templates
• Conduct integration testing of software to facilitate change management and quality assurance.  This includes developing and implementing standard test scenarios based on defined user stories.
• Conduct application training as needed to ensure that the business applications' end users fully understand all features and functionality.
• Manage change management issues related to new development requests and provide level II production support.
• Manages a team of analysts responsible for analyzing new business system development and existing system improvement.

Preferred Knowledge, Skills, and Abilities:

• A minimum of 5 years experience in business analysis, IT Management, or other related experience with excellent knowledge of analysis and design standards.
• Domain knowledge of large immigrant systems will be a plus
• Must be self-motivated with strong diagnostic and problem-solving skills.
• Effective communication and leadership skills. Ability to handle multiple projects in a fast-paced environment.
• Proven track record of capturing solid requirements that meet business needs and set the foundation for designing high-quality, flexible, scalable, and maintainable solutions
• Strong competency in Microsoft applications such as Excel, Visio & Teams
• Excellent interpersonal skills necessary to interact effectively with project managers, developers, business analysts, systems analysts, SQA analysts, business users/stakeholders, and data processing personnel of other agencies and companies.
• Demonstrated ability to work independently and within project teams, providing relevant system analysis services.
• Highly analytical, able to independently analyze, document findings, and recommend solutions.

 Education and Certifications:

• Bachelor’s Degree in Information Systems, Business Administration, or other related field, or equivalent work experience.
• IIBA, and/or ABAC Certifications are a plus