Senior Specialist UX Designer

So, what’s the role all about?

As a Sr. Specialist UX Designer at NICE, your role is to create amazing user experiences that drive customer satisfaction. You'll lead by example, inspiring teams to think differently about design. Your expertise will guide us in crafting innovative yet practical solutions across multiple product lines.

How will you make an impact?

Engaging in discussions regarding product strategy, vision and planning. 
Supporting PO/PMs in shaping strategy and vision with a focus on user needs. Understanding the "why" behind our designs. 
Capable of identifying the appropriate research & design process, breaking down requirements into information hierarchy, user flows, mind maps, and journey maps. 
Facilitating product vision by researching, conceiving, sketching, and prototyping new design solutions. 
Individual contributor role with hands-on UX deliverables. 
Explore various concepts for new features, presenting and justifying ideas to stakeholders. 
Be highly self-motivated and able to prioritize and manage workload; and meet critical deadlines. 
Explain new product features and design choices to stakeholders using solid experience design principles and reasoning. 
Stay organized, manage time effectively, and pay close attention to detail. 
Working knowledge with a Design System
Eager to step up to take ownership and keep things moving fast. 
Problem-solving aptitude with an analytical mind and business acumen. 
Conceptualize, present, and execute ideas within tight deadlines. 
Work with UX & UI deliverables, focusing on the Design System and concepts for NICE next-generation products. 
Result oriented with KPI focus on user satisfaction scores, user adoption & conversion rates, & innovative features.

Have you got what it takes?

Bachelor’s or Master’s in Interaction Design/User Experience Design/ Human Factors/Industrial Design/ Business Design from a reputed institute. 
10+ years of experience in UI & UX Design, with a robust portfolio showcasing work on complex systems, experience with enterprise software, B2B interfaces is preferable. 
4+ years as Lead UX Designer. 
Experience mentoring and coaching designers. 
Strong portfolio designing complex systems. 
Working knowledge with a Design System
Problem-solving aptitude. 
Analytical mindset with a business acumen
Ability to work independently and with a group of peers
Strong written communication skills and presentation skills
In depth experience and knowledge of Figma, XD and Jira. 
Impressive portfolio showcasing complex system designs. 
Desired skills in workshop facilitation and ideation. 
Experience in user research and analysis. 
Possess a strong sense of innovation & aesthetics.