Description

  • Experience: 5 years in ServiceNow
  • Expertise in IT Operations Management (ITOM): ServiceNow Discovery, Service Mapping, Event Management
  • Experience with ServiceNow Integration: Integration with third-party tools
  • Application Portfolio Management (APM): Experience in APM is good to have, along with ITOM
  • Priority Areas: Focus on ITOM and APM as niche skills
  • Common Service Data Model (CSDM): Check for relevant experience
  • Role: Developer
  • Communication Skills: Must be presentable with strong communication skills
  • Certifications:
    • ServiceNow Admin – Certified System Administrator (Mandatory)
    • Certified Implementation Specialist (ITOM) – Good to have
    • Certified SPM (Service Portfolio Management) – Good to have
    • Certified Application Developer – Good to have

Additional Skills:

  • IT Service Management (ITSM)
  • IT Operations Management (ITOM) technologies
  • Common Service Data Model (CSDM)
  • CMDB/Discovery
  • Service Mapping/Dependency Mapping
  • IT Asset Management


Roles and Responsibilities:
Skills/Experience Preferences: 6+ year of experience required. 

Dynamic and proactive ITSM professional:

  • Proven self-motivation and a successful track record in IT Service Management (ITSM), IT Operations Management (ITOM) technologies.
  • Comfortable thriving in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
  • Organized and analytical with the ability to work effectively in a team environment.
  • Demonstrated ability to implement projects on time to meet project schedules.
  • Capable of handling multiple priorities in a fast-moving environment.

Application Portfolio Management (APM) Expertise:

  • Essential expertise in Application Portfolio Management (APM).
  • Emphasis on managing and optimizing the organization's portfolio of applications for enhanced efficiency and performance.

Technical Proficiency:

  • Intermediate-level experience with Service Now implementations.
  • Understanding of the Common Service Data Model (CSDM)
  • Proficiency in system integration using web services and other web-based technologies (XML, HTML, AJAX, CSS, HTTP, REST/SOAP).
  • Strong communication, presentation, and writing skills.
  • Excellent troubleshooting skills with the ability to influence stakeholders and team members in a consultative fashion.

Service Now ITSM Modules:

  • Hands-on experience in the development and implementation of Service Now ITSM modules:
    • Asset Management
    • Incident Management
    • Change Management
    • CMDB/Discovery
    • Service Mapping/Dependency Mapping
    • IT Asset Management

Technical Understanding:

  • Exposure to Service Now platform capabilities.
  • Understanding of technical and functional design requirements related to Service Now.

Scripting and Automation:

  • Proficient in creating and managing scripts and workflow.
  • Experience in one or more scripting languages: JavaScript, Python, PowerShell.

ITSM Fundamentals:

  • Fundamental understanding of ITSM, ITIL
  • Understanding of CMDB.

Service Now Scripting Aspects:

  • Experience with Business Rules, Script Includes, UI Actions, and Scheduled Jobs - all scripted aspects of the Service Now system.
  • Proficiency in Service Now client and server-side JavaScript and the Service Now APIs.

Web Services and Integration:

  • Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup, and Integration of Service Now to Other Applications.

Customization Skills:

  • Customizing Service Now using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
  • Implementation of Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes.

Key Skills
Education

Any Graduate

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