CI/CD automation GIThub ORCE REST service-based JIRA

problem-solving skills ITIL principles off-shore customer service skills.

Python C# .NET Flask/FastAPI Service Bus

PMP customer service decision making risk management financial management

ReactJS JavaScript frameworks Salesforce SOAP API REST API SLDS framework

ServiceNow Problem Change Request Knowledge

IT & Network Change Management Problem Management

BPC Customer Service Manager

CMDB

SAP HEC SAP S/4HANA Azure AWS GCP

Change Management IT Operations IT Service Management Incident Management Problem Management

Service Delivery Manager

OSS/BSS technical validation End-To-End testing AWS

Wireless Device Testing

VoLTE/VoWiFi public alerting SIP IMS IPsec