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IT analysis design development integration documentation

IT Business Analyst SQL PLSQL Test cases design

Service Desk Analyst role IT Support KPI SLA FCR

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Business Requirements Business Use Cases Process Models Business Needs Analysis Conceptual Design Documents

FI POS DM SAP Business Systems Analyst

FI POS DM SAP POS DM SAP FI SD modules

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Assumptions & Dependencies RCA tracker Detailed operational runbook Functional design Test cases

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Primary BA Business Relationship Manageme... multiple business partners

SoapUI/ReadyAPI QA Test Lead TestComplete SOAPUI Selenium

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