Service Desk Analyst role IT Support KPI SLA FCR

warehouse

Business Requirements Business Use Cases Process Models Business Needs Analysis Conceptual Design Documents

Assumptions & Dependencies RCA tracker Detailed operational runbook Functional design Test cases

Primary BA Business Relationship Manageme... multiple business partners

SoapUI/ReadyAPI QA Test Lead TestComplete SOAPUI Selenium

CRM interpersonal skills communication analyze sales Sales Manager

UX Designers Front End Developers Project Managers Business Analysts DevOps

Database Administrator Linux Scripting Python BASH

Business process International experience Process analysis Process improvement Process mapping

selling IT Solutions Professional Services Staff Augmentation

SAP ME SAP ERP JavaScript MS SQL SOAP/Rest

Lead Initiation Planning Execution and Close phases of... Stakeholder Management milestone tracking

SAP ECC SAP ME labels label artwork and documents MS SQL

Accounting management Accounting Capital market Cash management Consulting