Process mapping Business rules modeling Use case modeling Scope management

Process mapping Workflow modeling Business rules modeling Scope management

call tracking IT Service Desk

Network supporting supporting PC Hardware mobile networks

IT Software Asset Management ServiceNow Managerial Skills

Office 365 Mobile support MS Authenticator Configuring troubleshooting

IT Service Desk.

IT services A+ Certification Software/hardware breakfix

Project Manager implementation Java/J2EE technologies

GCP Arch Design Test DevOps

client service skills Data Integrity and Validation

Java JSP JMS JAXB JDBC

Configure deploy verify HTTP

VB.Net / C#.NET Java Script HTML Agile Methodology Manager

Analyses Risk Assessments Third-party vendor management CJIS