Java/J2EE ESB SOA architecture API integrations business analysis

PC/internet navigation Self-motivation detail-orientation customer service

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Customer Support

Team Management Process Improvemen Quality Control Customer Service

Verbal Communication Data Entry Microsoft Excel Microsoft Word Customer Service

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SDLC interviews observation surveys existing written documentation

SDLC Agile Methodology Information Technology

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Customer Support/Account Rep

Agile Methodology Technology Procurements SDLC