Manage Lead Mentor customer service

Inbound Support tickets Customer Support

tSQL Oracle MySQL Azure AWS

Business Case Preparation Capacity Planning Customer Experience Fiber to the Home (FTTH) Operational Planning

Customer Engagement Customer Facing Roles Microsoft Teams Training Troubleshooting

IAM concepts IAM tool stack Access Management IAM maturity

IT architecture business analysis IAM toolstacks Customer IAM Privileged Access Management

DC Desktop and NW support Customer support Xconnect/ IIL/ P2P / MPLS link...

Splunk SPL Query Dashboards

Customer Success Management Managed Services Engineering TechOps Product Management

Customer Service Customer Experience Problem Solving Technical Support

PEGA LSA Automation Devops Jenkins

PEGA LSA Automation Devops Jenkins

CSS Crisis Management Customer Engagement Product Marketing ServiceNow

OTC Markets SAP PM Module SAP S/4HANA SAP Sales & Distribution Stakeholder Engagement