Management database Incident Resolution including restoring functional... installation configuring

windows OS hard and soft break fix servic... Support Manage Optimize and Maintain

Manage Desktop Devices Service now EUC tools remote support tools MS office

ITIL process of Incident Change Problem Service Request Manage Desktop Devices

Manage Desktop Devices windows 10/11 OS ITIL process

Technical Support Engineer

CCNA Network+ CCNP network administration networking

Active Directory DNS DHCP group policy VPN

Microsoft Windows ITIL service desk support

Microsoft products Webex Adobe Articulate 360

Helpdesk Desktop

Mainframe ADABAS/NATURAL COBOL SAS REXX

desktop helpdesk

Networking troubleshooting Windows Active Directory

Troubleshoot potential softwar... logic failures