Posted On - Few Days Ago
Availability - Fulltime
Openings - 1
Category - IT Application Assistant Manager
Key Accountabilities:
1.Provide global IT strategy for digital, clientelling, mobile, mobile apps to Japan business and levarage those strategy to Japan business. In addition,collaborate with stakeholders across Japan business to gather and document detailed business requirements for clienteling, mobile, and mobile apps projects. (30%)
2.Lead global/local project management for digital, clienteling, mobile, and mobile app initiatives, including scope definition, timeline development, resource allocation, and risk management.Develop and maintain detailed project plans, highlighting milestones, deliverables, dependencies, and resource requirements.Communicate project progress, issues, and risks to stakeholders and senior management through regular status updates and reports.Manage project budgets, tracking expenses and ensuring efficient resource allocation.(35%)
3.Respond to customer inquiries and technical issues promptly and professionally. Troubleshoot and diagnose technical problems reported by customers, identifying root causes and implementing effective solutions.Escalate critical issues to appropriate teams for further investigation and resolution.Assist in creating and maintaining technical documentation, knowledge base articles for support desk.
Required Qualifications/Primary Job Requirements: