Application Administrator

Key Responsibilities 

• Provides Tier 1 and 2 support as appropriate; 
• Manages application lifecycle management and roadmapping process; 
• Serves as a connector between departments, understanding the business needs, and ensures that solutions align with the organization's strategic goals and objectives; 
• Manages and implements change management process for application related changes in coordination with business stakeholder; 
• In-depth technical knowledge and the ability to design and support information technology services in a multi-tiered environment; 
• Identifies and resolves system errors. Consults with functional users to resolve problems related to software applications; 
• Writes scripts and/or basic programs to assist with managing applications; 
• Manages and coordinates the new software evaluation process; 
• Develops procedures, techniques, or programs to analyze or improve the performance and efficiency of software and hardware systems;  
• Documents modifications made to the hardware, software, or procedures related to the systems; 
• Works with vendors and management to develop or enhance applications; 
• Works with technical and functional staff to resolve system integration issues; 
• Carries out larger technical tasks with minimal assistance, and writes summaries of technical project work; 
• Responds to inquiries from other departments and collaborates with external departments. Documents all technical work in user guides for future reference; 
• Develops plans and processes to ensure the availability of services or systems; 
• Collaborates with senior technical personnel in the installation, upgrade, and maintenance of application systems; 
• Uses standard diagnostic techniques to analyze, identify, and solve problems; 
• Plans application implementations and upgrades; 
• Contributes to technical projects as part of a cross functional team; 
• Ability to respect diversity and work collaboratively with individuals of diverse cultural, social and educational backgrounds; 
• Other duties as assigned. 

Qualifications 

• Associates degree and 5+ years of experience in application and systems management OR Bachelor’s degree and 2+ years of related experience. 
• Experience with a variety of operating systems, including Windows, Linux, and macOS. 
• Familiarity with managing cyber security event management and response. 
• Experience with PostgreSQL or SQL Server. 
• Experience with scripting languages such as Python or PowerShell is a plus. 
• Experience with implementing webhooks. 
• Experience with ITIL foundations with a strong emphasis on event management / monitoring. 
• Experience with cloud computing technologies is a plus. 
• Experience with BetterStack or similar observability platform is preferred. 
• Experience working with Monday.com and/or Quickbase strongly preferred. 
• Experience with NGP VAN or NationBuilder or Mobilize is strongly preferred. 
• Strong understanding of IT security principles and best practices. 
• Proven ability to lead and manage a team. 
• Excellent communication, interpersonal, and problem-solving skills. 
• Ability to work independently and as part of a team. 
• Strong analytical and critical thinking skills. 
• Detail-oriented and organized. 
• Ability to respect diversity and work collaboratively with individuals of diverse cultural, social and educational backgrounds 
• Ability to travel.