Desktop Specialist

Job Summary

This position will provide IT support for Our labs serve as a workspace for a variety of engineering activities. The client landscape includes a variety of current and legacy technology including; Windows, Red Hat, Ubuntu, Solaris systems and accompanying hardware. Lab systems adhere to strict Government regulations and team members must operate in accordance with Corporate policies.

Principal Responsibilities:

-Software & hardware support

-Systems maintenance

-Systems upgrades

-Technical implementation reviews with customer and peers

-Knowledge documentation & review

-Identify gaps in process and propose ideas to improve efficiency

-Infrastructure support of small / local environments

-Coordinating cross-functional work activities with peer groups

-Customer communications in regard to systems outages and maintenance activities

Education:

Required: High school diploma or equivalent

Required Qualifications:

Candidate should have at least 2+ years med/large enterprise experience in at least two of the following:

-Client computer hardware support

-Customer service

-Windows (XP or newer OS)

Preferred Experience:

-Linux Operating Systems