IT Support Engineer

Job Role :

We are seeking a dedicated and skilled IT Support Engineer to join our team. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of our IT systems. This includes troubleshooting hardware and software issues, configuring and maintaining network devices, and supporting end-users with their technical needs

Key Responsibilities:

Diagnose and resolve hardware, software, and network issues.

Install, configure, and maintain operating systems, software applications, and hardware.

Perform regular system updates and backups.

Monitor system performance and ensure optimal functioning.

Configure and maintain network devices such as routers, switches, and firewalls.

Ensure network security through proper configuration of VPNs, firewalls, and antivirus software.

Troubleshoot network connectivity issues.

Assist users with setting up new accounts and systems.

Document and maintain accurate records of user issues and resolutions.