IT Support Specialist

**Job Details:**
 Location: Penang, Malaysia
 Requirements: Immediate joiner, 1-2 years of experience, fluent in English
 Responsibilities: Provide Level 1 support for data center and service desk operations

 **Job Description:**
Are you a problem-solving wizard with excellent communication skills? We need you to be the first point of contact for IT-related issues, ensuring a seamless experience for end-users. From monitoring data center operations to resolving service desk requests, your expertise will be crucial in maintaining IT services at peak performance! 

 **Essential Functions:**
From handling critical situations to driving continuous improvement in IT processes, your role as an IT Support Specialist will be dynamic and rewarding. 

**Skills and Abilities Required:**
 Strong customer service skills
 Troubleshooting expertise
 Fast keyboarding skills
 Understanding of computer hardware and networking systems
 Knowledge of Windows Operating Systems and MS Office suites
 Curiosity for new IT technologies

 **Education and Experience Requirement:**
 Bachelor's Degree in Computer Science or equivalent experience
 Certifications like MCP, CompTIA, A+ are a plus
 Active Directory knowledge preferred

 **Working Conditions:**
 Normal office environment
 Ability to sit for long periods
 Must be flexible to work any shift