IT SYSTEM SUPPORT ANALYST

JOB DESCRIPTION

• Reports to the Manager or Sr. Manager of IT Operations.
• Role: IT System Support Analyst optimizing employee productivity by managing and supporting enterprise infrastructure applications and services under the Infrastructure & Operations team.
• Acts as the primary contact for Executives and day-to-day IT support for AWS remote users.
• Supports the delivery of technology services that enhance business processes for remote users.
• Technical, hands-on role supporting various GxP and G&A systems, including:
• HRIS, CLM, CTMS, Clinical, Biometrics, Quality, and other enterprise business systems.
• Primarily Cloud/SaaS or hosted on-prem on Amazon Web Services (AWS) IaaS environments.
• Helps coordinate IT support for the delivery of incident and service request management at MSLs.
• Part of the Operations Team, responsible for supporting BeiGene's employees, contractors, and vendors in a Windows Enterprise environment.
• Will be a part of a team reporting to the Manager or Director of Infrastructure Operations.
• Serves as a key player in providing quality support for both remote and local employees