Lead IAM Analyst

Role & Responsibilities:

Lead the IAM Operations team and work with MSPs to ensure deliverables are met within Service Level Agreements (SLA).
Collaborate with IAM Delivery and Architecture teams to maintain an ongoing IAM strategy aligned with business objectives.
Provide technology leadership and direction to internal and outsourced IAM teams.
Communicate effectively with management as well as customers to identify needs and evaluate alternate technical solutions and strategies.
Troubleshoot and support IAM tools such as Active Directory (on-prem & Azure), Sailpoint IIQ, Foregerock SSO, Cyberark (Privileged Access Management), Quest ActiveRoles Server (ARS) and supporting applications/systems.
Lead response activities including working with business teams to report on status of service restoration activities.
Identify service improvement opportunities and collaborate with IAM service owners for prioritization.
Co-define IAM Operations' service levels, and metrics with IAM Service owners.
Analyze & report periodic IAM service performance metrics.
Coordinate with other support teams to ensure issues impacting IAM systems are resolved quickly and effectively.
Coordinate with cyber security team(s) to ensure solution assurance and compliance to security policy, procedures, standards and baseline security configurations.

Skills & Qualifications:

3-5+ years of hand on experience in one or more IAM technologies such as Sailpoint IIQ, Forgerock SSO, CyberArk (PAM), Multi-Factor Authentication (MFA), Active Directory
Experience with administrating, implementing and supporting Identity and Access Management solutions.
Understanding of Information Security principles (e.g.: NIST Cybersecurity Framework (CSF), FIPS) and basics of Information Security policy, techniques and implications across computing platforms.
Must have a good working knowledge of SQL and LDAP with an ability to identify, fix and delegate issues.
Must have ability to troubleshoot system failures, identify root cause and fix issues, ensure availability and integrity of the system.
Ability to translate technical statements and explanations in business, easy to understand language for consumption by management and business users for incidents and escalations as well.