Oracle HCM Consultant

Key job responsibilities:

• Provide day-to-day support of the Oracle HCM Cloud Compensation and Talent Functional

• Responsible for configuration changes and/or enhancements to the Oracle HCM Cloud application

• Learn about Oracle HCM Cloud releases and patches and communicate changes to key individuals

• Responsible for testing upgrades, patches, configuration changes, impact analysis to ensure the stability of the application

• Act as an Oracle HCM Cloud subject matter expert by providing best-practice guidance on HCM business processes

• Establish open, fluid, and timely communications with all interested parties, stakeholders, and project teams

• Mentor associates and foster a learning and growth environment

• Work directly with customer to analyze and document problem, recommend solution, initiate corrective actions, follow up on problem resolution and inform customer of status

• Responsible for adhering to the current project management methodology while influencing best practices, process improvements, and procedures

• Adhere to the ticket management guidelines to ensure consistency in both communication and process in all client interactions

• Interfaces with the customer to understand the customer’s overall objectives and requirements

• Update configuration workbooks when necessary

• Participate in internal and client knowledge transfer sessions

• Proactively review data and deliverables for issues and escalates as appropriate

• Liaise with Oracle and 3rd party vendors for product/integration issues