Process Automation Analyst

Responsibilities *

The ideal candidate will have hands-on experience with JIRA, its APIs, and Java-based automation solutions, working to streamline operations and improve

productivity.

Key Responsibilities

* JIRA Process Automation: Design, develop, and implement automation solutions for JIRA workflows to improve operational efficiency and minimize manual effort

across teams.

* Java Development: Write and maintain custom Java scripts for automating tasks, integrating JIRA with other systems (e.g., version control tools, CI/CD pipelines),

and enhancing functionality.

* Integration Management: Manage integrations between JIRA and other tools such as Git, Jenkins, Confluence, and Slack, ensuring smooth data flow and

automation across platforms.

* Continuous Process Improvement: Identify opportunities to automate repetitive tasks and optimize workflows, proposing and implementing improvements to

current processes.

* Technical Support & Training: Provide technical support and training to internal teams on JIRA automation features, best practices, and custom solutions.

* Monitoring and Reporting: Create custom reports, dashboards, and metrics to track automation performance, monitor system health, and ensure business

processes are running smoothly.

* Documentation: Maintain clear and up-to-date technical documentation for all automation solutions, workflows, and integrations, ensuring knowledge sharing

across teams.

Required Skills and Qualifications

* Education: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.

* Experience: 3-4 years of experience in JIRA process automation and Java development.

* Technical Skills:

* Proficiency in Java and associated frameworks.

* Hands-on experience with JIRA APIs (REST, SOAP), scripting, and workflow automation in JIRA.

* Familiarity with JIRA Software, JIRA Service Management, and JIRA Core.

* Experience with integrations using tools like Bitbucket, GitLab, Confluence, Slack, and others.

* Knowledge of CI/CD pipelines and automation in development workflows.

* Strong problem-solving skills and the ability to debug and optimize automation solutions.

* Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

* Additional Skills:

* Portuguese speaking is a nice to have.

* Familiarity with other scripting languages such as Python or Bash is a plus.

* Knowledge of Agile methodologies (Scrum, Kanban) and familiarity with project management tools.

* Technical English proficiency for reading documentation and communicating with international teams.