Production Support

Job Description:
1. Support Batch and business queries for Global Markets Risk
2. Manage user query mailbox effectively, understand the scope of teamwork, and ensure a timely and appropriate response is provided for all user queries.
3. Utilize important framework tools such as ITSM, JIRA, ITRS, etc. for both making updates and producing reports.
4. Incident management - provide timely and accurate user notifications as well as management escalations when needed.
5. Documentation and knowledge management
6. Follow up and coordinate resolutions with various development teams.
7. Assist with metrics reporting.
8. Coordinate and perform Business Continuity testing and related paperwork.
9. Organize and run meetings independently for issue resolution.
10. Respond to and resolve feed and batch support items, Manage alerts and monitoring.
1. 5+ years of Production Support experience.
2. Strong SQL Knowledge.
3. Strong UNIX / LINUX knowledge.
4. Knowledge of Software Development Life Cycle.
5. Working knowledge of ITIL.
6. Strong verbal and written communication skills.
7. Excellent project and time management skills.
8. Ability to work in a multi-regional team

Desired Skills:
1. Financial industry experience.
2. Knowledge of Market Risk
3. Python.
4. Agile methodology.
5. Monitoring packages - ITRS, Splunk, Dynatrace