Senior Service Desk Technician

Job Description
 

Must have deep understanding of windows operating system (windows 10 enterprise or above), installation, building machines using windows image, and troubleshooting

Must have experience in IT Service Request Management System like Service Manager, Service Now, BMC Helix etc

Must have experience with Mobile Device Management (e.g. MobileIron, Intune)

Must have experience with Cisco Phone Systems and IPC Turret Phone Systems

Must be knowledgeable in new technologies, personal computer operation, desktop operating systems and productivity applications

Must have VDI (Virtual Desktop) handling experience

Must have excellent interpersonal communication skills and attention to details

Demonstrates understanding of banking organization computing environment, including hardware and software systems, etc

Collaborative and team player

Good organizational and problem-solving skills

Good understanding of networking

Ability to make decisions, plan effectively and work under pressure

Ability to learn new technologies and adopt as per evolving business needs

Workday Administration experience is huge plus

Qualys vulnerability management experience is preferable

Some experience to create reports using Excel, LDAP, and SQL queries is a plus

Additional Education while not necessary, but would be considered a plus: Microsoft Certifications, Cisco Certifications

Bachelor's degree (B.A or B.S.) or equivalent from a four-year college required and 8 or more years related experience and/or training; or equivalent combination of education and experience

Responsible for supporting day to day operations on the service desk, desktop and engineering support including banking, financial trading, and IT Systems

Supervise Information Systems, Security and Auxiliary services

Fixing computers vulnerabilities and patching

Analyze incidents reported by users and fixing them

Handling Start of the day and End of the day processes

Handling end-user's problems related to phone/turret system and network

Coordinates with Madrid (H.O.) to resolve systems issues

Troubleshooting and solving systems/desktops performance issues

Handling IT Asset Inventory Management