ServiceNow Lead Developer

What you will do:

• Application Development: Develop and customize ServiceNow applications and services. This includes creating workflows, writing JavaScript code, and using ServiceNow APIs.
• System Configuration: Configure and improve core and custom applications. This involves working with UI policies, data policies, UI actions, business rules and client scripts.
• Integration: Integrate ServiceNow with other systems within the business environment. This may involve working with REST and SOAP APIs.
• Testing: Conduct functional testing of developed solutions, ensuring that they meet the requirements and are of high quality.
• Documentation: Document all technical aspects of the system, including the architecture, data model, and application requirements.
• Troubleshooting: Troubleshoot and resolve issues in ServiceNow. This includes debugging script-based errors and system issues.
• Maintenance and Upgrades: Perform routine maintenance tasks and participate in the planning and implementation of ServiceNow upgrades.
• Collaboration: Collaborate various department leads to understand specific application requirements. This often involves working as part of a team that includes project managers, business analysts, and other developers.
• Continuous Improvement: Continually seek opportunities to improve the design and efficiency of the system. This includes staying up to date with the latest ServiceNow features and technologies.

What you will need to have:

• 6+ years of prior experience in ServiceNow development
• Extensive hands-on support experience on ServiceNow Incident Management, Service Catalog, Problem Management, Change Management, Reporting
• Proficiency in ServiceNow administration, configuration, and customization
• Understanding of ServiceNow operational errors & ability to lookup errors on ServiceNow Community to resolve errors & escalate to next level team.
• Extensive hands-on development experience on Service Catalog designing and workflow development following Agile/SCRUM Methodology. Moving SR, Workflows, UI Policies SLA, etc. from one instance to another post go ahead
• Hands-on design development and deployment experience with the ServiceNow platforms where Kingston & Madrid will be preferred. SR, SLA, Workflow, UI Policies, Client Scripts, UI Actions, Business Rules Configuration and other technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email)
• Hands on experience in integrating ServiceNow toolset with other third-party tools and application- AD/LDAP integration, Single sign-on Integration and web services. Sound knowledge and experience on ServiceNow integration interfaces and APIs
• Experience of customizing configurations: IM, PM, CM, AM/CMDB, SLM, SRMS
• Experience of Import data into the instances for users, configuration items, locations etc.
• Experience with create & use update sets to facilitate moving customizations between instances
• Experience of Creation of SLAs, Email Notifications, events. Understanding of Business Rules, Client scripts, UI Policies etc., defining Access Control Lists
• Experience working with email notifications, inbound actions, reports
• Experience in creating and maintaining process and knowledge documentation for team and users
• Knowledge of assignment rules & logic (ALL)
• Good of understanding process Flow
• Good understanding of ServiceNow roles & ACLs
• Must have very good understanding of ITIL concepts
• Excellent problem-solving and analytical skills, with the ability to identify and resolve system issues.
• Collaborate with team members to look for ways to continuously improve our enterprise platform related processes.