Experience as a Technical Project Manager managing ServiceNow implementation and enhancements. Knowledge and experience with Risk Management, tracking, tracking and reporting. Knowledge of ATO requirements and processes.
Position Description
Work in tandem with the ServiceNow Solutions Architect/Engineer in planning the architecture, development and implementation in the ServiceNow platform
Schedule and facilitate all customer technical discussions/design/development meetings and provide inputs to further enhance the solution or approach.
Provide guidance/support to the ServiceNow Developers assigned to the project.
Provide guidance and in utilizing out-of-the-box capabilities of ServiceNow.
Building New System Functionality
Designing and Implementing an ATO Management Process
Designing and Implementing Risk and POAM Oversight/Management
Preparing Training and Documentation
Defining and Establishing Change Management Process
All other duties as assigned or directed.
Detailed Skills Requirements
FOUNDATION FOR SUCCESS(Basic Qualifications)
Bachelor's degree in Computer Science, Mathematics, Engineering, or a related field
10 years of experience as an Infrastructure Project Manager developing customer project plans that are in line with SOWs terms and customer objectives.
5 years of experience working as a ServiceNow Project Manager.
3 years of experience managing the overall project relationship; identify and develop new opportunities with customers, support early qualification and communicate those back to the ServiceNow Developers.
3 years of experience documenting key ServiceNow operational policies, processes and methodologies applicable to project management.
Ability to manage multiple ServiceNow Development initiatives.
Good understanding of Agile software development practices
Experience with using ServiceNow Integrated Risk Management (IRM) and CAM modules.
Excellent verbal and written communication skills including presentation skills
Must be able to obtain and maintain a Public Trust. Contract requirement.
*** Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD *** Selected candidate must be willing to work on-site at least 2 days a week. FACTORS TO HELP YOU SHINE(Required Skills) These skills will help you succeed in this position:
Track and coordinate multiple complex customer engagements simultaneously
Ensure all agreed timelines and deliverable milestones are clearly communicated and successfully met.
Communicate engagement progress to customer stakeholders.
Interface with selected ServiceNow Partners to promote and support joint ServiceNow services and initiatives.
Act as the primary point of contact and escalation
Prepare and present project kick-off, reviews and project closure presentations with customers.
Create and distribute pertinent meeting minutes to keep parties up to speed with project progress.
Monitor tasks and any occurring issues as well as notify project stakeholders of any impacting events on the project performance.
Monitor project progress to avoid scope creep
Manage and drive to completion customer project action items.
ServiceNow Certification.
Previous Government experience
HOW TO STAND OUT FROM THE CROWD(Desired Skills) Showcase your knowledge of modern development through the following experience or skills:
In-depth knowledge of key ServiceNow operational policies, processes and methodologies applicable to project management.
Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes".
Strong experience in coordinating and managing small, medium and large-scale projects.
Solid understanding of all aspects of the IT life cycle.
Excellent Microsoft Project, Visio, and SharePoint proficiency.
Client-oriented, professional services mind-set.
Excellent research skills and the ability to manage details.
Excellent analytical, organization and time management skills.
Ability to think outside the box.
Ability to stay self-motivated and self-directed.
Willingness to adapt to changing business and technical priorities.
Ability to work in a fast-paced, high-performance team environment.
Ability to work with deadlines.
In depth understanding of project management approach covering waterfall, agile and hybrid methodologies.
Education
Bachelor's degree with 7+ years of experience
Must be able to obtain and maintain a Public Trust. Contract requirement.
