Description

Loc - Mumbai / Bng / Pune / Noida / Gurgaon

ESSENTIAL DUTIES AND RESPONSIBILITIES

·       Design, implement, and maintain enterprise applications to ensure optimal performance, security, and scalability

·       Customize and configure workflows, dashboards, and reports for our Enterprise Applications to meet the specific needs of different teams within the organization

·       Provide expert-level support for enterprise applications, addressing and resolving complex technical issues

·       Collaborate with development and infrastructure teams to troubleshoot and resolve application-related incidents promptly

·       Monitor the performance of critical applications, identifying and addressing potential bottlenecks or areas for improvement

·       Implement performance optimization strategies to enhance the overall efficiency of enterprise applications

·       Lead incident response efforts for Enterprise Applications, including root cause  analysis and the implementation of corrective measures to prevent recurrence

·       Develop and maintain incident response plans and documentation

·       Collaborate with cross-functional teams, including developers, system administrators, and business stakeholders, to ensure seamless integration and functionality of

        enterprise applications

·       Maintain comprehensive documentation for troubleshooting procedures, configurations, and best practices

·       Provide training and knowledge transfer to junior support staff

·       Identify opportunities for process improvement and automation to enhance the efficiency of application support operations

·       Stay abreast of industry trends and emerging technologies to recommend and implement innovative solutions

 

REQUIRED SKILLS AND ABILITIES  

In-depth knowledge of Confluence and Jira administration, customization, and optimization.

Familiarity with the Big Picture plugin for Jira and its integration with project management processes.

  • ·       Experience with open-source CRM application configuration and support.
  • ·       Familiarity with the support of Confluence and Jira database layer.
  • ·       Experience with Linux distributions, preferably CentOS, Ubuntu, and Red Hat, preferred.
  • ·       Ability to troubleshoot operational performance issues
  • ·       Experience with monitoring tools such as SolarWinds, Zabbix, and Datadog
  • ·       Ability to effectively manage multiple tasks and projects simultaneously
  • ·       Demonstrated ability to adapt quickly to changes in workload demands to support the business
  • ·       Demonstrated ability to stay focused on projects from inception to completion
  • ·       Ability to effectively prioritize workload based on urgency levels and short timeline
  • ·       Ability to communicate system related issues and resolutions properly and effectively
  • ·       Ability to work and collaborate with remote vendors and smart hands to assist in troubleshooting
  • ·       Ability to work well independently and collectively in a collaborative environment
  • ·       Ability to recognize when to escalate unresolved issues to the appropriate channels


 

Key Skills
Education

Any Graduate

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