Description

Responsible for managing overall availability, reliability, and defect prevention.
Respond to, diagnose, and resolve service disruptions
Identify, define, and implement required monitoring and automation solutions
Work closely with developers on continuous integration / continuous delivery solutions
Conduct root cause analysis for complex production issues
Lead production readiness reviews for new releases and validate the 'supportability' of changes prior to introduction into production
Create and maintain support documentation and procedures
Ability to deal with time sensitive issues in support of critical service level commitments

Key Skills
Education

Bachelor's degree

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