SRE

Job Description

Skill: SRE

Role / Tier: Tier 2

Skills

Key responsibility:

Monitoring Tools like wavefront, splunk.

Troubleshooting skills of Java Stack

Good communication skills.

AWS K8S knowledge

Experience in handling incidents and recovering the systems.

Responsibilities

Handle PagerDuty, Slack, Email,

Dont snooze the Alert and your mobile.

Dont Assume and always validate alerts

Respond to page within couple of minutes

Priority is always Pages Customer.

Fix the Runbooks.

Inform Secondary and Team when you are involved in an Incident. Inform over slack and call up if no one joins when you need.

Keep Runbooks, Dashboards, Automation handy bookmark them and always keep the local repos of automation to latest.

Engage ioc for engagement with other teams in Intuit. Dont hesitate to open Incident.

Few important slack to keep yourself informed about Intuit wide are ioc, p14incnotification