A+ Microsoft MCP or MCSE Comptia Network+ or a Cisco CC...

Engagement Deliverable Program/Project Overview ticketing system Windows/Mac

Install upgrade support troubleshoot Office 365

VRS Technical Support DOM

OSI network TCP/IP Windows Linux

ServiceNow Scripting Help Desk Support

Scripting Ticketing System Communication Training IT Leadership

Desktop Support Printer Support Software Installation Troubleshooting VT

Cisco VPN TCP/IP Office 365 Technical Understanding TCP

Scripting ServiceNow IT Leadership Help Desk Support

Desktop Support Help Desk Support Peripherals Technical Support

Cisco VPN TCP/IP TCP Technical Support

Project Management

Desktop Support Peripherals Operating Systems Technical Support

Desktop Computers Software Installation Computer Repair Peripherals