Service Desk Analyst role IT Support KPI SLA FCR

warehouse

Business Requirements Business Use Cases Process Models Business Needs Analysis Conceptual Design Documents

FI POS DM SAP Business Systems Analyst

FI POS DM SAP POS DM SAP FI SD modules

Git Gitlab SVN or similar Developer

automation tester selenium java maven jenkins

Assumptions & Dependencies RCA tracker Detailed operational runbook Functional design Test cases

leaders scale with agility speed the launch of digital se... deliver world-class experience... transform people’s lives IT PMO Global Centre of Excell...

Primary BA Business Relationship Manageme... multiple business partners

SoapUI/ReadyAPI QA Test Lead TestComplete SOAPUI Selenium

UX Designers Front End Developers Project Managers Business Analysts DevOps

Database Administrator Linux Scripting Python BASH

Business process International experience Process analysis Process improvement Process mapping

selling IT Solutions Professional Services Staff Augmentation