Customer Success Customer Care Support

CL/400 RPG/400 ILE RPG SQL RPGLE

XDR AI/ML LLM API-based LLMs

DSPM AWS GCP Azure LLM

IBM Maximo

Windows Linux Mac IAM concepts

Client ALM JIRA ServiceNow SAP Solution Manager

OSS Network Monitoring Trouble Ticket systems SLA management IBM

ITIL UAT Cloud SDN Cassandra

Data Cleaning Data Visualization IBM SPSS R (Programming Language) Tableau

DB2 SQL JSON XML

CyberArk IAM Active Directory troubleshoot

Agile Project Management Behavior Management Change Management Cybersecurity Digital Transformation

Communication Industry standards Interpersonal Skills

Bash PowerShell Shell Cold Fusion Azure SQL