supervision organizational interpersonal and time managem...

business analysis Agile Development Methodology

RACF CICS IMS MQ WebSphere

SFDC Apex Visual Force Force.com IDE SOQL

COBOL Micro Focus Enterprise Modernization IDE Proficiency Workflow

Agile methodology

analytical technical troubleshooting

NAC Cisco ISE Cisco DNA Network Engineer Develop strategies

Call Center CMS Avaya Supervisor/ eWFM /IE... MS-Excel AHT

PeopleSoft HCM Human Capital Management troubleshoot and resolve syste...

MS-Excel CMS Avaya Supervisor/ eWFM /IE... AHT Service Level

Spring Microservices Rest/SOAP JMS/Kafka/RabbitMQ Java/J2EE

Identity & Access Management

support team standards security and regulatory requirements re...

Microsoft Office suite including Outlook Word Excel PowerPoint and Visio