ITIL V3 ITIL 4 IT project management

internal Design Procurement Operations IT/Network support Policy & Procedure Development

Typically from any technology background IT Release Management change management Major Incident Management

Primary BA Business Relationship Manageme... multiple business partners

Management Volumes Technical Volumes Past Performance Volumes Corporate Experience Volumes Executive Summaries

ITSM processes IT tools IT Service Desk Application Management teams and broader IT organization

Employee HR lifecycle Business Process BPO Services cycle management Talent Acquisition

Management IT cloud IT Infrastructure IT applications

Business process International experience Process analysis Process improvement Process mapping

Lead Initiation Planning Execution and Close phases of... Stakeholder Management milestone tracking

Change Management Database Experience Infrastructure Project Managem... Information Security Powerpoint Experience

problem-solving skills Analytical design meetings time management

Accounting management Accounting Capital market Cash management Consulting