ACD IVR Auto Dialer OMNIChannel WFM

GTA analysis design development integration

track project status design and develop interactive... track quality assurance

JIRA Tableau Business Objects product management Operations Integration

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systems architecture systems analysis design development unit testing

Salesforce architecture and de... Technical leadership Requirements translation System integration using APIs middleware

Salesforce architecture and de... Technical leadership Requirements translation System integration using APIs middleware

IVR Auto Dialer OMNIChannel WFM Studio

API API Development API Documentation Workday API Integration

Informatica Oracle PL/SQL Python

RESTful and Digital APIs Azure Functions SQL Database Cosmos Database API Integration

Informatica Oracle

SolMan – ChaRM application analysis design development integration

Data Architecture Data Integration Requirements Analysis Technical Specs Usability Testing