Service Now Desktop Support Printer Support End User Support Troubleshooting

Customer Requirements Customer Service ITIL Incident Management Java

NetworX Pricer pricer

Java ITIL SLA Incident Management .Net

Attention to Detail Back-End Web Development Databases Graphic Design Princ

Support Analyst printer stakeholders Database Supply Chain

Scrum master Agile Scrum PMI Prince 2

Excellent communication Basic computer knowledge printer faxing machine Good multitasking

IT Service Delivery Project Management Agile Waterfall APMP

PMBOK Prince 2 Program Manager Project Manager Ta

PMBOK Prince 2 Program Manager Project Manager Ta

PMBOK Prince 2 Program Manager Project Manager Ta

ITIL ITIL processes PRINCE 2 Presentation skills Process Improvement