Technical Writer MadCap Flare Jira Agile HTML

analytical interpersonal written and oral communication skills

PMP PRINCE2

MS Office Suite Adobe Product Suite DITA XML 3D modeling Creative Design

card reader printer reset pulling cables mounting devices

interfacing IT Asset Management particularly in workstations mobile devices printers

RF scan devices Document printers AV equipment Voice pick hardware Label printers

prioritization skills Strong analytical problem-solving data interpretation skills

SQL gap analysis MS Excel JIRA Quality Assurance Testing

English Resume Writing

SOP Technical Writer documentation Salesforce

ZOHO ITSM service Desk access network printer

Call Tracking Client Services Desktop Computers Desktop Support Peripherals

Microsoft Office Visio or Draw IO Adobe Acrobat Six Sigma ITSM or comparable

Microsoft Word CSR Strong analytical problem-solving interpretation skills