JIRA Excel PowerPoint SDLC IVR

Agile Scrum project management problem-solving

Incident Management Problem Management Change Management DMBD Management

Problem Solving Gap Analysis Oracle Database Oracle Cloud Order Management

IT & Network Change Management Problem Management

Change Management IT Operations IT Service Management Incident Management Problem Management

JIRA Agile Scrum Waterfall project management

Analytical Skills Oral Communication Problem Solving

Problem Solving Oral Communication Communication Analytical Skills

Crew Management Managing Crews Presentations Problem Solving Product Management

SQL Quality Control Active Directory Problem Management

CSAT SLA ServiceNow ITIL Incident Management

Leadership Self-Motivated Team Oriented Competitive Problem-Solving

ServiceNow Problem Management Web Services Client Scripts UI Policies

QA Develop SOPs Problem solving Active listener Analytical thinking