Scope Information Project Deliverable AV equipment Voice pick hardware RF scan devices

CRM ERP databases Genesys Core Voice systems

Genesys Core and Voice Composer Routing/Platform deve... Digital

Data analytics reporting SQL knowledge Noble Dialer

Office 365 Unified Communications WebEx CCNP

Cisco Meraki Microsoft Teams Voice. Azure Universal Print. Palo Alto. Zscaler

Azure Devops Lead

Switching Routing Firewalls wifi some Cisco Voice

Cisco Finesse Genesys Microsoft Excel voice infrastructure and analy...

CUCM MGCP SIP WebEx CUC

Cisco IP telephony Network switching Cisco Unified Communication Pr... CUCM 11.x Microsoft Teams

call routing Cisco Unity Connection integra... LAN/WAN VoIP SIP

Softphone Voice Authentication Desktop Process Automation and... Speech Analytics Call Recording

Medallia Qualtrics Survey Monkey Salesforce Surveys SaaS Salesforce Marketing Cloud

Backup & Restore Backup Solutions Firewalls Networking Rubrik