ITIL framework AWS concepts Change Management Kibana Splunk

Kibana Splunk Grafana AWS K8s

Pega Customer support experience

hotfixes Agile/Scrum enhancements bugfixes

Technical Support Troubleshooting

HFM FDMEE data loads load support scripts

MySQL/MSSQL Query Functions Stored Procedures Linux

SLA’s. ticketing tool.

Microsoft Azure Architecture D... AKS Azure Support

ETL UNIX scripting debugging Oracle AUTOSYS

Loan IQ Technical

UNIX Oracle AUTOSYS TOAD. ETL

Help Desk support

XSL XPath XQuery XSLT Java

NOC Technician Desktop Support Helpdesk Helpdesk Support