7yr's of experience in Accela products or COTS applications (including but not limited to installs, upgrades, fixes, system changes, adapter deployment, analysis of system logs, etc.).
7yr's of experience in Accela application system support (i.e. - production on-call support for applications, troubleshooting, issue resolution, testing and developing technical documentation).
5yr's of working experience with one or more of the following: .Net/ ASP / VB Script / Batch Script
2yr's experience using ITSM service desks.
3yr's of experience administering Oracle Service Cloud, MySQL Database and OPA
5yr's of experience performing various types of testing (automated, performance, unit, system, UAT, etc.)