Accela Project Manager

JOB DESCRIPTION

The role will be crucial in facilitating the transfer of existing knowledge related to all Accela and integration products, as well as contributing to the continuous growth and success of supporting the permitting system, processes, and implementations within the departments. This position will play a vital role within a cross-functional team, ensuring the transfer of existing knowledge and leading the team to successfully complete complex projects within specified deadlines. This involves documenting and identifying project objectives and collaborating with colleagues across the organization to execute plans effectively.

QUALIFICATIONS
Minimum of eight (8) years of experience in the information technology field, with at least three (3) years dedicated specifically to working within land development departments of local governments, utilizing systems such as Accela, ePermitHub, Selectron, Service Now, SeeClickFix, File360, and document management servers.
Bachelor’s degree is preferred, along with a minimum of three (3) years of experience in managing IT technical projects within local government settings.
Possess the ability to organize and lead highly technical focus groups primarily consisting of infrastructure, network systems, and desktop services personnel.
Proficient in professional documentation, communication, and interpersonal skills.
Effective communication with both external stakeholders and internal staff.
Strong analytical problem-solving skills, proactive and positive team player, resourceful, and innovative.
Hands-on experience in developing technical and user-friendly communications.
Proficient in documenting technical requirements, creating project plans, and monitoring progress using ServiceNow.
Demonstrated ability to multitask effectively, including working under pressure, handling heavy volumes, and meeting demanding deadlines.
Familiarity with Microsoft products such as MS Project and Visio, as well as ITIL tools.
Availability to work onsite as required.