Account Manager

• Job Description :

·       Develop and Maintain Good Relationships with CxO Layer, all relevent stake holders from the  customer end

·       Build a Strong Relationship with Delivery stake holders

·       Work closely with Solution Engineering Team as required

·       Create Positive Team Environment for Improving Collaboration & Productivity

·       Collaborate and become the bridge b/w customer and delivery managers/ project managers/ anchor tenants in maintaining the customer success levels at high percentage.

·       Customer Satisfaction / success (CSAT scores) must be good. More than 80% score must be achieved.

·       Conduct monthly governance meetings with customers involving Sales & other key stake holders for keeping all accounts in a green state all the times.

·       Lead Weekly Account Review Meetings and provide clarity on all aspects of Account Management

·       Publish Quarterly / Half-Yearly & Yearly Achievements to CDS Leadership Team

·       Meet or Exceed Account growth by 20-25% YoY

·       Identify areas of Growth and prepare a Sales roadmap for 4 quarters in advance

·       Improve the overall profit margins by 2 to 5% YOY, per account

·       Collaboration and contribution towards the growth of the organization