Description

Job Description:

Delivery Excellence

  • Identify and drive organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives, catalyzing new approaches to improve results by transforming organizational culture, and build next generation service delivery.
  • Partner with cross-functional teams to identify and implement process improvement ideas, deploy RPA solutions and gather analytical insights.
  • Persuasiveness in communicating and presenting the scope of Sutherland’s products to industry prospects.

 Customer Engagement and Issue Resolution

  • Solve complex customer service issues by proactively identifying root causes and address them to deliver sustained accuracy, productivity, quality and other key performance metrics.
  • Conduct business with utmost integrity and ensure high standards of compliance are maintained.
  • Lead interactions with customer during weekly and monthly performance reviews.
  • Act as Point of Contact for first level of escalation.
  • Ability to be customer-oriented in managing communications and issues.
  • Seek, develop, and maintain relationships with clients; sustain and grow business partnerships by offering proactive solutions.

Leadership Development

  • Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team player.

Qualifications:

  • Candidates with 12-15 years (for Senior Manager, 10-12 years for Manager) of handling operations or similar disciplines will be considered with relevant project management experience, experience in handling banking and financial services campaign will be preferred
  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
  • Demonstrable experience and capability to manage multiple projects simultaneously & autonomously
  • Experience of managing, direct or matrix, project managers, technical resources with span of 150 for Senior Manager 
  • Amenable working onsite in Clark Pampanga

Key Skills
Education

Any Gradute

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