Job Description:
Responsibilities Include:
- Supports and maintains the AIX environment
- Escalates complex issues; resolves moderately complex issues; follows established escalation procedures
- Tests, schedules, and implements software, hardware, configuration, and design changes to IT systems
- Identifies and responds to service incidents, investigates and resolves technical problems, and performs root cause analysis
- Monitors and analyzes performance and availability of IT systems
- Conducts preventive maintenance and trend analysis to proactively identify and correct reoccurring issues and problematic trends
- Creates and maintains technical and support documentation
- May be responsible for creating, modifying, or deleting jobs or migration schedules
- May be responsible for planning and implementing backup and recovery/restore procedures; create, update and remove backups; configure and manage backup system
- Assists with task automation and process improvements, as directed
- Maintains established service level agreements to meet customer expectations and quality standards. Protects our customers, employees and brands by incorporating security and compliance in all decisions and daily job responsibilities; follows security policies and procedures
- Makes concise and timely updates to assigned incident tickets and change tasks
Basic Qualifications:
- 5+ years of UNIX (AIX) systems experience in a large, 24x7 high availability environment including system experience, including administration, installation, upgrading, migration, configuration, and troubleshooting
- Extensive Experience with AIX Operating System - experience with reading scripts such as Korn shell, Python, or Perl; experience with writing same scripts is a plus
- Preferred Skills:
- Linux experience is a plus
- Knowledge of Apache, WebLogic, Oracle, and EMC storage products is a plus
- Experience applying operating system updates, patches, and configuration changes on AIX systems
- Uphold the standards, processes, and procedures for the department
- Experience establishing, fostering, and maintaining relationships within the department
- Experience collaborating with customers, business partners, and engineering teams to develop and implement appropriate IT solutions.
- Ability to act as a liaison for intradepartmental communication; coordinate maintenance efforts, project participation, systems changes, and disaster recovery exercises.
- Experience developing and preparing detailed statistical reports; collecting, reviewing, and analyzing data, and make recommendations based on findings.
- Experience working with an ITSM tool such as ServiceNow
- Experience identifying areas for improvement with a view to maintaining and enhancing the reliability, stability and integrity of the AIX environment
- Experience with DNS, NTP, SSH, SNMP
- Experience with ITIL
- Effectively interact and respond to questions from engineers, developers and business partners regardless of their technical level of knowledge
- Attention to detail and the motivation to get things done right the first time
- Ability to apply problem-solving techniques to situations to provide fast and effective solutions
- Ability to prioritize workload effectively and work independently as well as part of a team