Description

Description:

  • Responsible for defining, enforcing and promoting policies and programs to ensure best in class Customer Experience and hence drive Customer Satisfaction across our marketplace business.

Core Functions include: -

  • Design and build reports, scorecards and dashboards
  • Data mining including heavy text mining for gaining insights from text
  • Generate insights, trends and actionable recommendations, leading to implementation of initiatives and projects
  • Ability to build relationships and work cross functionally within partners teams (including Business Intelligence, Customer Care, Customer Experience, Business Units) 


 

Education

Any Gradute