Application Analyst

Our notes on the role:

•            Strong cross skill set within application support/troubleshooting, but playing the role of liaison vs. Hands on fix

•            Focus is on NON-LAB apps;  Data Clean up on APPS, work with users on issues/liaison back to core IT team for fix

•            Focus on building out documentation/KB articles

•            Hands on w/ ServiceNow (daily functional use)

•            Vendor mgmt/relationships and ability to engage them directly / daily. They won't be negotiating licenses etc, but will be part of those discussions, holding vendors accountable, working with them on any triaged issues on the applications

Formal Job Description:

This role is critical to successfully manage the R&D application landscape, expedite the integration of new research and AI/ML applications, and provide project management support for scientific/research applications.

Key responsibilities:

•            Audit, verify and enhance format, accuracy, and completeness of application information in ServiceNow.

•            Generate Knowledgebase articles for IT and end-users, ensuring they are comprehensive and up-to-date.

•            Collaborate with scientists and researchers to understand application requirements and facilitate swift testing and evaluation of new applications.

•            Ensure new applications comply with cybersecurity, legal, and privacy standards by coordinating with relevant teams.

•            Guide data management and structure alignment with other R&D systems to ensure seamless integration.

•            Oversee system upgrades and expansions, break/fix point of contact (POC), and vendor engagement.

•            Manage project tasks, risks, and timelines effectively.

•            Support non-laboratory application and project management.

•            Provide administrative support for applications, ensuring smooth operation and compliance with organizational standards.

•            Utilize new technologies such as CoPilot and Enterprise chatGPT to evaluate, document, and monitor application landscape and processes.

Required Experience:

•            3-5 years of experience in IT roles, preferably in application management or IT project management.

•            Familiarity with Service Management platform.

•            Strong organizational and documentation skills.

•            Excellent communication skills, both written and verbal.

•            Detail-oriented with a strong focus on quality and compliance.

•            Ability to work collaboratively with cross-functional teams, including scientists, infrastructure, cybersecurity, legal, and procurement.

•            Interest or experience in research relevant applications such as data analysis and visualization of scientific data.

•            Bachelor’s degree in Information Technology, Computer Science, MIS, or a related field.

Desired Skills:

•            Knowledge/awareness of data management and visualization, SQL, AWS cloud computing, and Linux systems.

•            Familiarity with ServiceNow and ITIL processes

•            Understanding or familiarity with AI/ML tools