Application Support Analyst

Mandatory Skills Description:
• 3 years hands-on experience with UNIX, SQL and MS Office products
• experience with monitoring solutions, preferably Netcool, AppDynamics and /or Splunk
• proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys
• ability to solve complex issues, good at problem statement analysis and solution design thinking
• track record of building good relationships with IT stakeholders and business partners
• a solid working knowledge of ITIL
Nice-to-Have Skills:
• a Bachelor's degree in Computer Science or related field
• Azure knowledge is desirable but not required
• use of or knowledge of automation tools like Automation Anywhere or IPcenter a plus