Applications Support Engineer

Applications Support Engineer
For the position, the top 3 qualifications would be knowledge of: Jira/Confluence, GitHub, & Artifactory. Our ideal contractor for this position know how to use and support those tools.

To ensure we are finding the proper candidates, we would like to restrict our search to those with either of the following certifications or equivalent experience:
Atlassian certifications or equivalent experience:
• ACP-100: Jira Administration for Data Center
• ACP-610: Managing Jira Projects for Data Center Certification

Analyzes, Administer, support, and maintains software engineering tools for SW development teams across Zebra to increase Developer productivity and efficiency. Work may be reviewed for accuracy and overall adequacy. Follows established processes and directions.

Responsibilities:
• Provide Engineering applications & process related end user support to internal engineering user base.
• Engage with end users to understand the requirement/use case/issue, troubleshoot, and provide resolution.
• Process and implement critical change requests for various engineering applications under change management procedure.
• Communicate and collaborate with peers, IT, and stakeholders globally as required.
• Document and update various support related knowledge base articles.
• Identify area of improvement in engineering applications support.
• Proactively monitor performance across engineering applications related alerts and take actions.

Qualifications:
• Bachelor’s degree or Diploma with equivalent work experience in software engineering applications and systems environment.
• 3 to 5 years of application/tools support to end users experience is a must.
• 3+ years of strong experience in Jira and Confluence administration.
• Familiar with source code version control systems like Git/GitHub/Gerrit.
• Experience supporting and administering applications within the software development cycle.
• Familiar with various operating systems including Windows Server, Linux variants and UNIX.
• Self-starter, self- motivated, and self-managed on day-to-day tasks.
• Strong Ideal Team Player attributes.
• Ability to quickly learn new skills in a fast-paced environment.
• Strong written, oral and presentation skills in English.
• Strong customer service communication.